ug775 Privacy Policy – Your Data, Handled Right

1 Who We Are

This Privacy Policy applies to ug775 ("we," "us," "our"), the operator of the online gaming platform accessible at ug775.app and any associated applications or services. ug775 is licensed to operate online gaming services in the Philippines under PAGCOR regulations and is committed to protecting the personal data of all registered players, visitors, and prospective members.

For the purposes of Republic Act 10173 (the Data Privacy Act of 2012) and its implementing rules, ug775 acts as the personal information controller for the data collected through the platform.

2 Personal Data We Collect

ug775 collects only the information necessary to operate the platform, verify your identity, process your transactions, and comply with our legal obligations. Below is a breakdown of what we collect and why each category is needed.

3 How We Collect Your Data

ug775 collects personal data through the following channels:

3.1 Direct Collection

Most of the information ug775 holds about you comes directly from you. When you register an account, you provide your name, contact details, and date of birth. When you deposit or withdraw, you provide payment information. When you submit a support request, you provide the details of your concern. We only ask for what we actually need.

3.2 Automated Collection

When you use the ug775 platform — whether on desktop or mobile — certain technical data is collected automatically. This includes your IP address, the device and browser you're using, which pages you visit, and how long you spend on them. This data is used primarily for security monitoring and platform performance optimization.

3.3 Verification Partners

During the KYC process, ug775 works with licensed identity verification providers to confirm that the documents you submit are authentic and that the details match your account registration. These partners process your data under their own privacy frameworks, which are contractually required to meet the standards of RA 10173.

3.4 Payment Processors

When you deposit or withdraw using GCash, Maya, bank transfer, or card, your payment details are processed by the relevant payment provider. ug775 receives only the confirmation reference and the transaction amount — we do not store your full card number, GCash PIN, or bank login credentials.

4 How ug775 Uses Your Personal Data

Every use of your data at ug775 has a specific purpose. Here's how we use what we collect:

• Account management: Creating, maintaining, and securing your ug775 account.
• Transaction processing: Handling deposits, withdrawals, bonus credits, and refunds in Philippine pesos.
• Identity verification (KYC): Confirming your age and identity as required by PAGCOR and Philippine AML regulations.
• Fraud and security monitoring: Detecting and preventing unauthorized access, bonus abuse, and suspicious transaction patterns.
• Responsible gaming: Monitoring play patterns to identify potential problem gambling indicators and applying player protection tools where appropriate.
• Customer support: Responding to your enquiries, complaints, and account requests.
• Legal compliance: Maintaining records required by PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission.
• Service improvement: Understanding how players use the platform so we can improve the ug775 experience over time.
• Marketing (with consent): Sending promotional offers, event announcements, and bonus notifications to players who have opted in to marketing communications.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012 and its implementing rules, ug775 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to operate your account, process transactions, and deliver the gaming services you signed up for.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLC reporting requirements, and NPC data privacy regulations.
• Legitimate interests: Security monitoring, fraud prevention, and platform improvement — where these interests are not overridden by your data protection rights.
• Consent: Marketing communications and any optional data collection beyond what is strictly necessary for the service.

6 Data Sharing and Third Parties

ug775 does not sell your personal data. We share it only in the following circumstances and only to the extent necessary:

• Licensed payment processors (GCash, Maya, banks, Visa/Mastercard networks) — to process your financial transactions.
• KYC and identity verification providers — to confirm your age, identity, and document authenticity as required by law.
• IT and infrastructure providers — companies that provide hosting, database, and security services under strict data processing agreements.
• Regulatory authorities — PAGCOR, the AMLC, and the National Privacy Commission when required by law or valid regulatory order.
• Law enforcement — when legally compelled by a valid Philippine court order or law enforcement request.

All third parties that handle ug775 player data are required by contract to process that data only for the specified purpose, maintain appropriate security standards, and comply with RA 10173. ug775 does not transfer player data to entities located outside the Philippines unless equivalent data protection standards are contractually guaranteed and the transfer is permitted under Philippine law.

7 Cookies and Tracking Technologies

ug775 uses cookies and similar technologies on the platform to make the experience work properly and to understand how players use the site. Here's a plain breakdown of what we use and why:

Essential Cookies

These are required for the platform to function. They keep you logged in during a session, remember your active bet slip, and maintain security tokens. You cannot disable essential cookies without breaking the platform.

Analytics Cookies

We use analytics tools to understand aggregate patterns — which pages are most visited, where players drop off during registration, and how the mobile layout performs across different devices. This data is anonymized and used only for improving the ug775 experience.

Preference Cookies

These remember your settings — language preferences, notification choices, and display options — so you don't have to reconfigure them every time you log in.

You can manage non-essential cookie preferences through your browser settings. Disabling analytics or preference cookies will not affect your ability to use ug775, though some personalisation features may not function as expected.

8 How Long We Keep Your Data

ug775 retains personal data only for as long as necessary to fulfill the purpose it was collected for, or as required by law. The following retention periods apply:

• Account data and transaction records: Retained for a minimum of five (5) years after account closure, as required by PAGCOR and AMLC regulations.
• KYC and identity documents: Retained for the duration of your account and for five (5) years after account closure.
• Support communications: Retained for three (3) years to support dispute resolution and service quality review.
• Marketing opt-in records: Retained for the duration of your marketing consent, plus one (1) year to demonstrate compliance.
• Technical and usage logs: Retained for up to twelve (12) months for security monitoring purposes.

When data is no longer required and retention periods have elapsed, ug775 securely deletes or anonymizes the relevant records. Anonymized aggregate data may be retained indefinitely for analytical purposes as it can no longer be attributed to any individual.

9 Security Measures

Protecting your personal data is a core operational priority at ug775. We implement a combination of technical, organizational, and procedural safeguards including:

• TLS/SSL encryption for all data transmitted between your device and the ug775 platform.
• Encryption at rest for all stored personal data, financial records, and identity documents.
• Multi-factor authentication options for player account login.
• Role-based internal access controls — staff access only the data their role requires.
• Regular penetration testing and vulnerability assessments by independent security auditors.
• Incident response procedures aligned with NPC breach notification requirements under RA 10173.

In the event of a personal data breach that poses a real risk to your rights and freedoms, ug775 will notify the National Privacy Commission within 72 hours of becoming aware of the incident, and will notify affected players as required by law.

10 Your Rights Under Philippine Privacy Law

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ug775. You may exercise any of these rights by contacting our Data Protection Officer at support@ug775.app.

ug775 will respond to all valid rights requests within thirty (30) calendar days. If your request is complex or you have submitted multiple requests, we may extend this period by a further sixty (60) days, in which case we will notify you. There is no charge for exercising these rights. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

11 Minors and Age Restrictions

ug775 does not knowingly collect personal data from individuals under 21 years of age. The platform is strictly for adults who meet the minimum age requirements under Philippine gaming regulations. If ug775 discovers that an account has been registered by a minor, the account will be immediately suspended, any deposits returned, and the personal data associated with the account deleted as quickly as legally permissible.

If you believe a minor has registered on ug775, please contact support immediately at support@ug775.app. We take underage gambling prevention seriously and have age verification controls in place at registration and during the KYC process.

12 Changes to This Privacy Policy

ug775 reviews and updates this Privacy Policy periodically to reflect changes in our operations, legal obligations, or the services we offer. When we make material changes, we will notify registered players via email or an in-platform notice before the new version takes effect — typically at least seven (7) days in advance, unless an immediate update is required by law.

The "Last updated" date at the top of this page reflects the most recent revision. We encourage you to review this policy periodically. Your continued use of ug775 after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

13 Contact Us and Data Protection Officer

If you have any questions about this Privacy Policy, want to exercise your data rights, or want to report a privacy concern, you can reach us through the following:

• Email (Data Protection Officer): support@ug775.app
• Subject line: Include "Privacy – [your concern]" for faster routing
• Response time: Within five (5) business days for general enquiries; thirty (30) calendar days for formal data rights requests

For concerns about responsible gaming or self-exclusion, please visit our Responsible Gaming page. For questions about your account terms, visit our Terms and Conditions.